-
Why does my downstream "Bandwidth Savings Ratio"
appear to go below 1.0?
Accelerating your bandwidth channel incurs a small amount of transmission
overhead. In most cases, this overhead is negligible when compared to the actual
bandwidth savings provided by Route24.net Accelerator.
However, strange interactions between Internet Explorer and certain plugins
(such as the old versions of the Adobe Acrobat Reader plugin) may cause
documents to be unnecessarily downloaded twice. It is important to note that
this type of behavior occurs regardless of whether Route24.net Accelerator is
used. The Accelerator is merely showing the download statistics in these
situations.
top
-
Why do some Java-applets (such as certain games on
www.pogo.com) not work?
Older versions of the Java Runtime Environment (JRE) cannot display certain
image types (such as 'PNG'). To fix this problem, simply set your image slider
to the maximum quality level or upgrade to the newest JRE.
top
-
I'm having trouble loading a site. What should I
do?
Try adding the site to the Route24.net Accelerator's Proxy Exclusion List.
If this doesn't solve the problem, try adding the site to Accelerator's pop-up
blocker Whitelist. Click here for instructions on
completing this operation.
top
-
After installing Route24.net Accelerator, I received a message
saying Email Acceleration is disabled. Why did that happen?
The Route24.net Accelerator installer has detected software that may conflict with
Route24.net Email Acceleration.
It was determined that the safest way to proceed was to not install the
Route24.net Email Acceleration.
top
-
I can't right-click on an image to get the "Original
Image"?
Some web sites disable the right-click using javascript. On other sites, the
image in question may be a background image. To see the full quality image,
change the image slider to "Full Quality" and press Ctrl-Refresh in Internet
Explorer.
Click here for instructions on changing the
image slider.
top
-
"24 Accelerator cannot be started due to
an internal error ..."
Try restarting Route24.net Accelerator by exiting the program and then
relaunching it.
If that doesn't help, try restarting your computer.
top
-
"Route24.net Accelerator cannot connect to the
24 Accelerator Service..."
Here is a step-by-step list of things you should verify:
-
Check that you have successfully connected to Route24.net in your usual manner
(e.g. Did your dial-up connection successfully connect?). This step
is independent of whether or not you launch Route24.net Accelerator.
-
Ensure that you are, in fact, connected to Route24.net. In
most cases, you cannot connect to another ISP and use the Route24.net
Accelerator.
-
Verify that the Connection information located in the Settings dialog is the
same as your normal Route24.net dialup information.
-
If you are running firewall software, make sure that a firewall rule is
present that allows access to the Remote Server Port (located in the Advanced
Connection Settings dialog)
-
Try uninstalling Route24.net Accelerator (Start -> Route24.net Accelerator -> Uninstall Route24.net Accelerator) and then re-install it.
-
Contact us to verify that the Service is up and running.
Now try restarting Route24.net Accelerator by exiting the program and then relaunching it.
top
-
"The 24 Accelerator Service does not allow connections
from your current IP address..."
The most likely reason you would recieve this error is when you connect to
the Internet using a provider other than Route24.net.
top
-
"Your username and/or password were not accepted by
the 24 Accelerator Service..."
The login credentials you specified on the "Settings" - "Connection" tab were
not valid.
Click here to view the Product Guide for
information on how to set your username and password.
top
-
"The 24 Accelerator Service could not be started due to an
authentication timeout ..."
Try rebooting your computer and then connecting again.
top
-
"The 24 Accelerator Service indicated that it has
insufficient resources to handle your connection..."
Try rebooting your computer and then connecting again.
top
