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Making Input Forms generate an Email
Article #11

Q: How do I get the information on my online forms emailed to me?
A: Route24.net provides a utility for our web hosting customer to use for this purpose. Our SendEmail utility will take all the information on your form and send it to an email address you specify. For information on using this utility, please send email to WebDevelopment@Route24.net. In this email, please include your userid with us. Note that you would like information about using the SendEmail utility. We will contact you using the contact information on your account with us.



Terminology - IP Address
Article #5

Q: What is an IP Address?
A: An IP (Internet Protocol) address is made up of 4 numbers, separated by dots (periods), each number being between 0 and 255, inclusive. There are 4,294,967,296 possibilities for unique numbers, although 0.0.0.0 and 255.255.255.255 are reserved.

Each computer on the Internet (World Wide Web) is identified by a unique IP address, either assigned upon connection, or designated permanently.

Most dialup Internet users will have a different IP address each time they connect to the Internet, while most corporate networks (I.e. 'always online') will have permanently assigned IP addresses for their computers.



Terminology - Domain Name
Article #6

Q: What is a domain name?
A: Each computer is uniquely identified on the World Wide Web by a string of numbers (IP Address). So we COULD load webpages by knowing the number that identifies the server they are stored on. However, there are two main problems with this approach: 1 ) a string of numbers is difficult to remember, and 2) the company can change who hosts their webpage, which would result in the IP address changing!

The Domain Name is a solution to both these issues. This is what you commonly see as www.Route24.net, or www.CompanyName.com. These are easier to remember, and if the company changes hosting companies, the new hosting company's Internet server will associate the new IP address with the domain name.

Other common domain name endings besides .com (commerical websites) are .net (networks), .org (usually used by non-profit organizations), .gov (used by the various government entities), .edu (used by colleges and universities), .mil (military). There are others as well.

Domain names MUST be registered so that they remain unique. An organization called ICANN (Internet Corporation for Assigned Names and Numbers) was formed in 1998 to take over the function of overseeing assignment and registration of all domain names. Domain names can be registered only through companies accredited by ICANN to serve as registrars. This ensures that your domain name will not be taken by anyone else.

You will pay a fee to register the domain name as yours. If, at the end of the registration period, you decline to renew, the domain name will be 'up for grabs' for anyone else to register.



Terminology - URL
Article #4

Q: What is a URL?
A: URL, sometimes also called 'Internet Address', is an abbreviation for Universal Resource Locator. The URL of a location follows this format:

[protocol]://[host domain name]/[folder]/[filename]

There can be any number of folders separated by forward slashes. In addition, the folders and filename can be left off and the default initial webpage for that domain name will be loaded (usually).

The protocol (before the colon) most commonly used are http (Hyper Terminal Text Protocol) and ftp (File Transfer Protocol).

The host domain name is most commonly started with www and ended with .com, although there are many variations (see our FAQ article 'Terminology - Domain Names' for more informtaion).

When discussing a website, the term URL most commonly refers to the website's main page address (which will default to the first index or default page it finds, unless otherwise set up by the host system), such as http://www.Route24.net.

To reference a specific file or webpage, follow the domain name by the folders and filename which uniquely identifies where that webpage is. For example to go straight to this FAQ page from anywhere else on the Internet, just go to the Address line of your browser and type in http://www.Route24.net/inet/webdev/faq.asp to load and display the FAQ page.



Checking Your .com Email using Outlook Express
Article #1

Q: How do I check my email in the mailboxes I received for signing up for a web hosting account?
A: We will provide you with a username/password combination for each mailbox you have with us. 'Mailbox' is one username/password combination. It actually can be several different email addresses.

To access this email using Outlook Express, you'll need to set up another account for each mailbox.

IMPORTANT: If you've elected to have all your domain name email routed directly into your Route24 username email, you don't have to do anything - the mail is already routed to your Route24 username mailbox and will show up right in with any other mail you normally receive. However, if you want to be able to send email FROM your .com email address(es), refer to 'Multiple .com Email Addresses in Outlook Express'.

To set up a mail account for sending and receiving your .com email, you'll need to know (or decide on) the following:

·Display name. This is essentially the mailbox name. This is just used to differentiate the domain name email from any other email accounts you may be using already. Using www.abcd.com as an example domain name, it would make sense to set the display name to 'abcd.com'
·Email address. This will be your username (as provided to you by us mentioned in the first paragraph above) @ your domain name. If your username is JSmith, it would be JSmith@abcd.com.
· Incoming mail server is a POP3 server
· Incoming mail server: pop3.route24.net
· Outgoing mail server: IF you are checking your .com email using your Route24.net connection, use: smtp.route24.net. If you are setting up to check your .com email over another connection, for example, at your workplace where the Internet connection isn't through Route24.net, you will want to use the same outgoing mail server that you use for your other email accounts on that computer/network/internet connection.

Once you know this information, you can set up the additional email account in Outlook Express. Follow these steps:

1. From Outlook Express, click Tools to open the Tools menu.
2. Click 'Accounts...'
3. Click on the 'Mail' tab.
4. Click on the 'Add' button, then choose 'Mail...'
5. Fill in the screens with the information as determined above.
6. After finishing, you should see a listing for a mail account with the name being the Display Name you chose and entered.
7. [Optional] We suggest highlighting the account you just created, then click on the 'Properties' button to the right, then click on the 'General' tab, and set your name and organization, if you wish. These will identify you to the person receiving any email you send from this account. After entering the name and/or organization as desired, click on the 'OK' button to save the change and return to the 'Internet Accounts' window.
8. You can close out the 'Internet Accounts' window.
9. Now when you check for new mail, Outlook Express will also check your .com email.



Sending .com Email using Outlook Express
Article #2

Q: How do I send an email message and have it be FROM my .com account instead of my pre-existing mailbox account?
A: NOTE: First you must have the email account(s) set up as covered in Checking Your .com Email Using Outlook Express.

When you have the 'New Message' screen up and are typing a new e-mail, if you have multiple mail accounts set up in Outlook Express, the 'From:' line should display and should be a drop-down list. Simply drop that down and select the mail account that this email is to be FROM BEFORE clicking 'Send'.

If your .com email account is the only account set up in Outlook Express, any email you send will be from your .com account.



Multiple .com Email Addresses in Outlook Express
Article #3

Q: I have my .com email set up so that anything sent to it gets routed into one mailbox. What are the implications of managing all these possible email addresses, and for being able to send email FROM these different accounts?
A: This happens when you have us set up your .com email to all route to the same mailbox, maybe you've even routed all your .com email to your personal mailbox and it all comes to you together. Mailbox in this case means also 'username/password combination'. For instance if we set it up so that no matter what someone types to the left of the @, it will all go to the same mailbox.

Well, as a business, you probably want to be able to send from any of your .com email accounts. After all, a business email address @yourdomain.com for a business is more professional than a business email address @yourisp.

And if you set it up correctly, your customers will reply to a business address, but the emails will still come through your main mailbox as you have it set up.

First, set up the mail account as explained in 'Checking your .com email' (you will receive all the emails no matter how they are addressed). Of course, if you had all your .com email routed to an existing email account you are already checking, this step is already done. Next, you'll need to set up the additional accounts for the email addresses you want to send FROM.

So, the real trick here is sending messages using different email addresses as the 'From:' address - even if you just want 1 email address different from that of your mailbox. Some you may send as being from 'CustomerService@abcd.com', others may be from 'JSmith@abcd.com', and so on. To accomplish this, you'll need to set up an account in Outlook Express for EACH email address you want to send FROM.

The instructions are similar to 'Checking your .com email'). However, and this is VERY IMPORTANT, AFTER finishing step number 7, you have one additional step to take.

You will also need to know these settings, which apply to the email account mailbox that all your email is received through:

·Mail Account. This is essentially the mailbox name. This is just used to differentiate the domain name email from any other email accounts you may be using already. Using www.abcd.com as an example domain name, it would make sense to set the display name to 'abcd.com' - and on a further level, you could even have one named 'Customer Service at abcd.com' and one named 'John at abcd.com'. Name this whatever makes sense to you, so that you know them apart, because only you will see this name. If you have more than one account, you will use this name to identify which email address you are sending mail from.
·Name. Your name as you want it to appear to your email recipients. (for example, John Smith, or Customer Service)
·Organization. Your company name. Normally this is left blank for personal email accounts, but you will probably wish to fill this in for your business email accounts.
·Email address. This will be your username (as provided to you by us mentioned in the first paragraph above) @ your domain name. If your username is JSmith, it would be JSmith@abcd.com. If you are routing all incoming domain name email to 1 mailbox, you can actually use whatever email address you want here - whatever you want your receiver to see and reply to.
·Reply address. You can leave this blank. This is used if, when your email recipient presses 'reply', you wish the reply to go to an address other than the email address above.
· Incoming mail server is a POP3 server
· Incoming mail server: pop3.route24.net
· Outgoing mail server: IF you are checking your .com email using your Route24.net connection, use: smtp.route24.net. If you are setting up to check your .com email over another connection, for example, at your workplace where the Internet connection isn't through Route24.net, you will want to use the same outgoing mail server that you use for your other email accounts on that computer/network/internet connection.
· Account name and Password: use the account name and password exactly as set up for the mailbox which currently receives all your .com email.


Now that you know the above information you can set up your account that you wish to be able to send mail FROM:

1. From Outlook Express, click Tools to open the Tools menu.
2. Click 'Accounts...'
3. Click on the 'Mail' tab.
4. Click on the 'Add' button, then choose 'Mail...'
5. Fill in the screens with the information as determined above.
6. After finishing, you should see a listing for a mail account with the name being the Display Name you chose and entered.
7. [Optional] We suggest highlighting the account you just created, then click on the 'Properties' button to the right, then click on the 'General' tab, and set your name and organization, if you wish. These will identify you to the person receiving any email you send from this account. After entering the name and/or organization as desired, click on the 'OK' button to save the change and return to the 'Internet Accounts' window.

*8. IMPORTANT ADDITIONAL STEP. Click on the account you just created, that is just to be used for sending emails (remember that any emails sent TO this email address are already being received by your .com mail account - see 'Checking Your .com Email' if you haven't yet set up that account). With this 'send only' account highlighted, click the 'Properties' button off to the right. Click the 'General' tab, and UNCHECK the 'Use this account when receiving mail or synchronizing' box. If you do not go in and UNCHECK this box, you will get multiple copies of all your .com email.



Search Engines
Article #8

Q: How do I get my website listed on the search engines like Yahoo!, Dogpile, Google, and others?
A: On the surface, it would seem that you would just go to the search sites, tell them your URL, and they would index your site and add your site to the listing.

The reality of this is that there are hundreds of submissions EACH HOUR for new websites waiting to be listed. Most search engines have gone to a 'Paid Submission'. However, even these 'Paid Submissions' are NOT guarantees that they will list your website. It is merely a promise that they will 'spider' (traverse by automated software program) or 'review' (human editor) your website and then possibly include it in their indexes. However, this does NOT guarantee a good ranking, or top placement, or even a listing. Be sure to read and follow EXACTLY any and all guidelines for submissions. These sites receive so many submissions each day, in fact each hour, they don't have to be forgiving if their guidelines aren't followed!

If you are totally depending on search sites to provide you with traffic, you will need to do a lot of research, from designing and wording your website to what searches to pay for submission and/or inclusion. If you have a website mostly for your customers (and hopefully to garner a few new customers, too!), and are a relatively local business, and do not have a lot of time to dedicate to your search engine ranking quest, the best way of getting users to the site probably remains the traditional marketing methods that have worked for your business already. Just be SURE that your web address is displayed prominently in ads, and that it is easy to remember. Keep in mind when designing your site, too, to change some of the content on a regular basis to keep your customers coming back once they get there!

The (partial) good news is that the search engines still use spiders (a software program that continually 'crawls' the Internet, following links and documenting and indexing what it finds), so you may eventually be found and indexed even if you do nothing.

Common sense follows that if you are going to rely on the spiders, there are a couple of things you can do to increase the likeliness of them finding you:

1. Get other websites to link to you. This can be local online business directories, resellers for your product or service, your provider/supplier, friends and neighbors, or other complementary businesses (you will probably have a difficult time getting your competitors to link to your website, but consider other businesses whose product or service would complement yours, or who would benefit from having their users go to your website).

2. Submit your website to as many free listings as you can. If you can just get on a few, it will increase your chances of being 'seen' by a spider.

And just where are the free listings? It takes some digging, but on some of the searches you can still browse and find a 'Submit URL' link. In some you have to navigate to the category you wish to be listed in, in some it is just simply buried several links deep. However, most search sites don't offer free submissions anymore. Two that do (although they do not guarantee a listing) are Open Directory (www.dmoz.org -- some of the other search engines use this directory when creating their own indexes, so it would be worth your time and effort to try to get listed there.), and Yahoo! (www.Yahoo.com -- go to the category you wish to be listed in and submit your URL from there.) Keep in mind, as with the paid submissions, just submitting your URL does not ensure you will get listed, or that you will get listed with a good ranking or as you wish to be listed. Read all guidelines for submission CAREFULLY to increase your chances of at least getting listed!



The information on this page is provided as general information to our web hosting customers to assist in finding answers to some of the common questions in an online format that is always available. If you haven't been able to find the answer to your question, please feel free to contact us. We will make every effort to answer your question, or at least point you in the right direction for finding the answers.
Disclaimer: The information on this page is provided to you 'as is', with every intention of being helpful to you, but with no warranty of any kind. If you find an error, please report it to our Web Development department. The Internet and its related technologies (for example, email client software programs) change rapidly, and to make every effort to keep this page current, we welcome your suggestions.



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